F.A.Q

📞 Salon Phone: 678-435-9329 (Calls & Texts Accepted)

📧 Email: manetherapyluxesuite@gmail.com

I strive to give each client my full attention during their appointment, so if I’m unable to answer your call or text right away, please know I will respond as soon as I have the opportunity.

For In-Depth Hair Questions:

The best way to have a detailed conversation about your hair is to book a Luxe Consultation. This ensures that dedicated time is set aside for us to discuss your hair goals, concerns, and needs without interruptions.

Important Contact Guidelines:

🚫 Please do not send messages through social media regarding appointments or hair concerns. Social media is not a reliable contact method, and messages may get lost or overlooked.

📞 If you call during business hours and I am unavailable, please leave a message. I will return your call as soon as possible. Thank you for your patience and understanding—I look forward to speaking with you!

Late, Reschedule, and Cancellation Policy

We value your time and ours, and thank you for helping us provide the best experience for every client. Please review our policies below:

Rescheduling Appointments

• Clients may reschedule once within a 7-day period from their original appointment. For example, if your original appointment is on a Thursday, you have until next Thursday to reschedule with out penalty. 
  
  

• Rescheduling outside of this 7-day window: We will cancel the reschedule request to keep the appointment slot available for other clients. We operate in good faith that clients will book a new appointment closer to their intended date. This ensures your spot is available for clients who are ready to book and helps us maintain a smooth schedule.
  
  

• Rescheduling more than 28 hours in advance (within the 7-day window): No additional fees; deposits transfer to the new appointment if applicable.
  
  

• Rescheduling within 48 hours: A 30% fee of the service price applies. If the service requires a deposit, a new deposit will be required for the new appointment.
  
  

Cancellations

• Cancellations with more than 48 hours notice: No fees; deposits are refunded.
  
  

• Cancellations within 48 hours: A 30% fee of the service price will be charged, or the deposit will be forfeited if one was collected.
  
  

Late Arrivals / No-Shows

• 15 minutes or more late may result in your appointment being canceled and counted as a no-show.
  
  

• No-show fees will be 30% of the service price, or deposit forfeited if one was collected.
  
  

Thank you for your understanding and support in helping us run a smooth and professional schedule for all clients.

By booking an appointment, you acknowledge and agree to this policy. I appreciate your understanding and consideration in respecting my time and business.

My current schedule is:

Wednesday – Friday: 9:00 AM – 7:00 PM

Saturday: 8:00 AM – 2:00 PM

However, my availability may vary, so it’s always best to check the booking calendar for the most up-to-date openings. If you don’t see a time that works for you, that means the slot is already booked or unavailable.

For any scheduling updates or changes, refer to the booking system before planning your appointment.  My book opens 30 days in advance. If today is the 15th, then my book is open up to the 15th of the following month. 

You can find the packages listed on my booking page on the top menu. 

Our  Packages make it easy to stay on schedule, keep your hair healthy, and enjoy bonus
treatments at no extra cost. Perfect for clients who book every 2 weeks and want to lock in value while staying committed to their self-care.

PACKAGE OPTIONS:

Level 1 — 1 Month Plan

• 2 Services

• 1 Express Treatment (included free)

Perfect for those who want to stay fresh between special events or get back on track with regular maintenance.

Level 2 — 2 Month Plan

• 4 Services

• 1 Deep Treatment (included free)

Great for clients who love a steady routine and deeper hydration.

Level 3 — 3 Month Plan

• 6 Services

• 1 Deep Treatment + 1 Reshape (included free)

The full experience—healthy hair, consistent care, and no guesswork.

Expiration Notice:

Packages are designed for bi-weekly visits.

• Level 1 expires after 1 month

• Level 2 after 2 months

• Level 3 after 3 months

Visits do not roll over. Please plan accordingly when booking.

There are a couple of ways to purchase your package:

• Contact to Purchase:

  • Select your desired package and click the ‘Contact to Purchase’ button.

  • In the form, please include the package level and name (e.g., “Level 2 Thermal Press”).

  • Make sure to have a card on file for payment.

  • If you’re using Affirm, Afterpay, or Klarna, I will send you a payment link to
    complete and approve the transaction.

• Purchase at Checkout:

  • Let me know during your visit if you'd like to purchase a package.

  • I’ll add the package to your checkout for immediate payment.

  • Important: Packages are for future visits only. If purchased at checkout, it does
    not include the service just rendered.

💡 If you're using Affirm, Afterpay, or Klarna, please check your available buying power in advance. You are responsible for completing the BNPL approval before the package can be confirmed.

Bundles are conveniently listed with their respective services.

Simply choose the service you want—like Thermal Press or Shampoo Style—and you’ll see optional bundles available during booking.

✨ No code needed! Options that include 3 or more services are already discounted. The savings may show up as a complimentary add-on or a heavily reduced price for treatments, reshapes, or designer cuts.

Bundles are service upgrades and add-ons offered at booking.

Choose your main service (like Thermal Press), and you’ll see bundle options that include discounted add-ons. You pay per visit, and no prepayment is required. A bundle will look like this, Thermal Press + Reshape + Express.  This bundle is already discounted because it includes 3 services. 

Packages are prepaid plans for future visits.

You pay upfront for multiple appointments (2, 4, or 6 visits) and receive add-ons like treatments or trims at no extra cost—just schedule your visits within the set time frame. Packages can be reoccurring like a membership.